PatentWear is pleased to have partnered with a top-notch new printer to produce all of our customers’ orders on demand, and ship them to the address you specify on your order.
PatentWear orders are shipped from one of two locations in the USA (and from within Europe for some European delivery addresses), depending on destination, the product ordered, and packaging required. Some products might be shipped separately. For example, unframed prints are shipped in super-durable tubes, and since a mug would obviously not fit, these two items would be shipped separately. Each item shipped may have different delivery times.
You select the shipping method you would like at order check-out from the options available for your delivery address. See Delivery Times, below, to determine the best choice for your needs and/or budget.
Your order may have a billing address that is different from the shipping address, but our system allows only one shipping address per order: please plan accordingly. When your order is shipped, you should receive a tracking number for it at the email address you provided.
Please be sure that your ship-to address is entered correctly on your order. If your package is returned as undeliverable due to incorrect address details, additional shipping charges will apply in order to re-ship the package(s)!
If an item in your delivered order is defective or incorrect, please contact us within 30 days of the order’s original shipping date via the form on our Contact Us page for return authorization after explaining the issue (the sooner the better!). We cannot accept claims after 30 days from the shipping date. Returns without prior authorization from PatentWear will be disposed of with no further action. Please be sure to contact us before returning any defective or damaged items so that the claims process can be as smooth and painless as possible for all! Returns for exchanges may simply be returned as per instructions, below, under Returns & Exchanges.
INTERNATIONAL ORDERS ONLY
Customs Fees: Shipments outside of the USA may incur customs fees, depending on destination country. Any duty, customs, or import charges that your order incurs are not collected by PatentWear, and must be paid at the recipient’s end to the appropriate government department as required by that country. The fee may vary depending on your order value, country limits, and other factors. You are responsible for these fees—they are not collected or applied from the fulfillment/shipment end.
If your country does not appear as a choice during check-out, we’re sorry, but shipping to that location is currently unavailable. We may still be able to accommodate if you contact us and explain your order’s intended destination.
ESTIMATED DELIVERY TIMES
PatentWear products are custom-produced and created on demand only when you place your order. Please allow extra time for deliveries during peak holiday seasons. It takes about 2-7 business days to create apparel products (t-shirts, etc.) and 2-5 business days for non-apparel (prints, mugs, etc.) products. Add the shipping times to these fulfillment estimates to get a final delivery date estimate. Speed and price depends on product type and destination. 98% of all orders are shipped within 5 business days. More than half of our orders are shipped within 3 business days or less.
We’ve recently changed our shipping system to match our printer’s—the one who, on PatentWear’s behalf, ultimately fulfills your order on demand. Instead of having to choose a particular carrier and method from a sometimes confusing array, your choices are now combined into the options and delivery times listed below. All shipping estimates should be added to the fulfillment times to get an idea of the final arrival date estimated for your order.
- Overnight (after fulfillment, next day delivery in the US)
- Express (after fulfillment, 1-3 business days in the US, Canada, and internationally)
- Standard (after fulfillment, 3-5 business days in the US and internationally, 3-6 days in Canada)
- Standard DDP (Delivery Duty Paid—Canada only) (after fulfillment, 3-6 business days in Canada)
- *Economy (after fulfillment, 5-8 business days in the US, 6-12 days in Canada, 5-10 days internationally)
- *No rush (10-20 business days internationally)
*Note that Economy and No Rush shipping options may not have tracking available. If you choose an option without tracking, we will not be responsible for any lost shipments (although we’ve never lost one yet!). Overnight, express, and standard options will always have tracking.
All orders shipping with the Overnight method chosen for domestic (USA only) orders will be automatically marked priority in our system, and bumped to the front of the queue. International orders with the Express method chosen will be tagged priority, and will also go to the front of the queue.
Based on an extensive collection of data, the most suitable and reliable carrier for your shipment will be automatically selected, accounting for both the shipping method you choose, and the final delivery address. You can choose the shipping method that suits you best in terms of time and price. The cost differences between methods are immediately apparent.
Please keep in mind that not all methods will always appear for all orders. For example, Overnight shipping is only available for orders with a destination address in the US. Similarly, Express or Standard shipping may not be available for all destinations. Only the methods available for the particular address entered will appear at checkout. All shipping estimates should be added to fulfillment times listed. For instance, even if you choose Overnight shipping, the fulfillment time will still take 2-5 business days, depending upon the custom made-for-you product in your order.
RETURNS and EXCHANGES
If you are considering the return or exchange of an item from your PatentWear order, please read the information on this page!
We want you to love your PatentWear stuff, but, if an item fails to meet your expectations, you may return or exchange any unworn, unwashed or defective merchandise within 30 days of its original shipping date for an exchange, an e-Credit redeemable at www.patentwear.com, or, a refund (U.S. orders only, original payment method details required for refunds). A handy Returns and Exchanges Form is available to download for your convenience.
If a received item is defective or incorrect, please contact us within 30 days of the order’s original shipping date via the form on our Contact Us page for return authorization after explaining the issue (the sooner the better!). Defective/incorrect returns without prior authorization from PatentWear will be disposed of with no further action. Please be sure to contact us before returning any defective or damaged items so that the claims process can be as smooth and painless as possible for all!
Since a refund is only issued when we receive your return, the fastest way to exchange an item is to immediately place a new order. Alternatively, you may request an exchange when you return merchandise, a much slower process. Because PatentWear products are only produced when an order is received for them, all exchanges are processed as new orders, and a new charge for the exchange will appear on the payment system you have provided. Refunds are only issued for the returned item’s original order value, which will eventually balance against the new charge, excluding shipping charges incurred, when your bank posts the credit to your account.
We highly recommend that your return shipment be insured and/or trackable: we are unable to issue refunds for merchandise we have not received and which is not trackable. In order to receive a refund, returned merchandise must be in new condition, must not have been washed, and must be free of stains and any odors such as smoke, cooking oils, animal fluids, perfumes, deodorants, etc.
Refunds are issued to the payment method used for the original order. Although we issue refunds immediately upon receipt of your return, please allow anywhere from 5-20 days for the refunded amount to appear on your credit/debit card statement, depending upon your bank’s system and statement cycle.
If you have included an exchange order with your return and the value exceeds the returned item value, you will need to provide a payment method to cover the difference (original payment information is only accessed for refunds). We cannot accept physical forms of payment, such as checks, money orders or cash: do not include them with your return. Please note that shipping charges are only refunded if the return is due to our fault (defective, damaged, or our error). Exchanges for different sizes, designs, styles, or colors incur the regular shipping charge as selected for each U.S. delivery address.
Gift Returns: If you are returning an item you received as a gift, you may either exchange it (and include a payment method to cover shipping) or, receive a PatentWear e-credit (sent to an email address you provide) for the original order’s value of the item. You will need to create an account at PatentWear.com in order to apply the credit to an order. Refunds can only be issued to the original purchaser’s payment method. If a problem with your gifted item is our fault (defective, damaged, or incorrect item sent), please contact us directly via the form on our Contact Us page and let us know before returning any items: we may be able to expedite a replacement for you. A handy Returns and Exchanges Form is available to download for your convenience.
Purchases from our vendors: PatentWear provides its designs and products to a variety of other storefront and event vendors, such as museum stores, etc. In some cases, the designs include the vendor’s logo. If your purchase was made through one of our vendors, and not through this online store, it must be returned to the original vendor for a refund or exchange as per the vendor’s policy. We cannot process returns and exchanges for purchases that were made through our vendors, dealers, or other online stores.
Wrong Address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to our fulfillment partner. You will be liable for reshipment costs once we have confirmed an updated address with you. The package will be disposed of without further action if we do not hear from you within 30 days of the original shipment date.
Unclaimed: Shipments that go unclaimed are returned to our fulfillment partner. You will be liable for the cost of any reshipment. However, we must hear from you within 30 days of the original shipment date. After 30 days, the package will be disposed of without further action and reshipment will not be possible.
Returned/Refused by Customer: You must contact us before returning or refusing a shipment at point of delivery. If a package is refused at its destination, it is returned to our fulfillment partner (not us!), and will be disposed of without further action. If we hear from you within 30 days of the original shipment, it may be possible to re-ship the item at your expense. Since every order is custom produced as it is received, we cannot refund orders for reasons such as buyer’s remorse or missed event deadlines (our estimated fulfillment and delivery times are clearly spelled out on this page—please plan accordingly). A new order would need to be placed for any size or color exchanges, and the item returned to us directly, as per instructions and policy stated on this page.
INTERNATIONAL ORDERS (Outside the USA)
All international sales are final. Sorry, but, we do not accept returns for exchange from international customers or addresses. If you need a different size, color, or design from what you have already ordered and received, you will need to place a new order.
However, if an item that was delivered to an international address (outside the USA) is defective or incorrect, please contact us within 30 days of the order’s original shipping date via the form on our Contact Us page for return authorization. International defective/incorrect returns without prior authorization from PatentWear will be disposed of without any further action. Please be sure to contact us before returning any defective or damaged items from locations outside of the USA!
INFO WE REQUIRE to PROCESS RETURNS
We have provided a Returns and Exchanges Form available to download for your convenience. You can type directly into this handy downloadable (and fillable-form) PDF version and then print it (requires the free download Adobe Reader software), or, print a blank copy and manually fill in the necessary information. Be sure to then enclose your completed form with your insured and/or trackable return. In lieu of a form, you may simply include the following information with your return:
- Original Order number and/or Date
- Original Order Purchaser (billing) and Ship To name (if different from billing)
- Item returned
- Reason for return
- Whether you would like a refund, PatentWear e-Credit, or exchange (and for which item)
- VISA or MasterCard credit card information (to cover shipping and any merchandise exchange value differences), including:
Card type, card number, expiration date, 3-digit security code (from back of card), signature
Please send returns to:
216 Mt. Hermon Road, Suite E-147
Scotts Valley, CA 95066