Be sure to check out our order-by dates for the 2017 holiday season, here: 2017 HOLIDAY ORDER DEADLINES
PatentWear is pleased to have partnered with a top-notch new printer to produce all of our customers’ orders on demand, and ship them to the address you specify on your order.
PatentWear orders are shipped from one of two locations in the USA, depending on destination, the product ordered, and packaging required. Some products might be shipped separately. For example, unframed prints are shipped in super-durable tubes, and since a mug would obviously not fit, these two items would be shipped separately. Each item shipped may have different delivery times.
You select the shipping method you would like at order check-out from the options available for your delivery address. See Delivery Times, below, to determine the best choice for your needs and/or budget. Note: FedEx does not ship to PO Boxes.
Your order may have a billing address that is different from the shipping address, but our system allows only one shipping address per order: please plan accordingly. When your order is shipped, you should receive a tracking number for it at the email address you provided.
Please be sure that your ship-to address is entered correctly on your order. If your package is returned as undeliverable due to incorrect address details, additional shipping charges will apply in order to re-ship the package(s)!
If an item in your delivered order is defective or incorrect, please contact us within 30 days of the order’s original shipping date via the form on our Contact Us page for return authorization after explaining the issue (the sooner the better!). We cannot accept claims after 30 days from the shipping date. Returns without prior authorization from PatentWear will be disposed of with no further action. Please be sure to contact us before returning any defective or damaged items so that the claims process can be as smooth and painless as possible for all! Returns for exchanges may simply be returned as per instructions, below, under Returns & Exchanges.
IINTERNATIONAL ORDERS ONLY
Customs Fees: Shipments outside of the USA may incur customs fees, depending on destination country. Any duty, customs, or import charges that your order incurs are not collected by PatentWear, and must be paid at the recipient’s end to the appropriate government department as required by that country. The fee may vary depending on your order value, country limits, and other factors. You are responsible for these fees—they are not collected or applied from the fulfillment/shipment end.
If your country does not appear as a choice during check-out, we’re sorry, but shipping to that location is currently unavailable. We may still be able to accommodate if you contact us and explain your order’s intended destination.
ESTIMATED DELIVERY TIMES
PatentWear products are custom-produced only when we receive an order for them. Please allow extra time for deliveries during peak holiday seasons. Processing an order before shipment takes 2-7 days for apparel products (t-shirts, etc) and 2-5 days for non-apparel products (mugs, etc), excluding weekends and holidays. Add shipping time to these estimates. The Shipping Options & Delivery Times table, below, will give you an idea of what to expect.
|SHIPPING OPTIONS||DELIVERY TIME||NOTES|
|USA DELIVERIES||All shipment methods offered include tracking. All delivery times are “after fulfillment.”|
|USPS First Class Mail||3-5 business days||This is ideal for lightweight packages and it’s the most affordable USPS service that we offer. Maximum weight is 13 oz—which means approximately 1 unisex t-shirt or 1-2 unframed prints.|
|USPS Priority Mail||1-3 business days||Shipping times for Priority Mail are typically quicker than First-Class.|
|FedEx Ground Home Delivery||3-5 business days||No Saturday or PO box deliveries available. Instant tracking.|
|INTERNATIONAL||Shipments outside of the USA may incur customs fees, depending on destination country. The fee may vary depending on your order value, country limits, and other factors. You are responsible for these fees at the delivery end.|
|USPS First Class Package Int’l||10-20 business days||Exact delivery time may be longer or shorter depending on the destination. Please note: tracking is only available to Canadian destinations.|
|Int’l Economy with tracking||7-16 business days worldwide;
4-8 days to Canada
|Tracking capabilities depend on the destination. Some countries have intra-country scans, while others will show when the package has delivered.|
|USPS Priority Mail Int’l||6-10 business days|
|Int’l Priority with tracking||3-5 business days|
|EXPEDITED||Orders with expedited shipping rates selected are automatically bumped to the head of our fulfillmnet queue.|
|FedEx 2 Day||2 business days||All FedEx expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible.|
|FedEx Standard Overnight||1 business day|
|FedEx International Economy||4-6 business days; 2-3 days to Mexico and Canada|
RETURNS and EXCHANGES
We want you to love your PatentWear stuff, but, if an item fails to meet your expectations, you may return or exchange any unworn, unwashed or defective merchandise within 30 days of its original shipping date for an exchange, an e-Credit redeemable at www.patentwear.com, or, a refund (U.S. orders only, original payment method details required for refunds).
If a received item is defective or incorrect, please contact us within 30 days of the order’s original shipping date via the form on our Contact Us page for return authorization after explaining the issue (the sooner the better!). Defective/incorrect returns without prior authorization from PatentWear will be disposed of with no further action. Please be sure to contact us before returning any defective or damaged items so that the claims process can be as smooth and painless as possible for all!
Since a refund is only issued when we receive your return, the fastest way to exchange an item is to immediately place a new order. Alternatively, you may request an exchange when you return merchandise, a much slower process. Because PatentWear products are only produced when an order is received for them, all exchanges are processed as new orders, and a new charge for the exchange will appear on the payment system you have provided. Refunds are only issued for the returned item’s original order value, which will cancel the new charge, excluding shipping charges incurred.
We highly recommend that your return shipment be insured and/or trackable: we are unable to issue refunds for merchandise we have not received and which is not trackable. In order to receive a refund, returned merchandise must be in new condition, must not have been washed, and must be free of stains and any heavy odors such as smoke, cooking oils, animal fluids, perfumes, and deodorants.
Refunds are issued to the payment method used for the original order. Although we issue refunds immediately upon receipt of your return, please allow anywhere from 5-20 days for the refunded amount to appear on your credit/debit card statement, depending upon your bank’s system and statement cycle.
If you have included an exchange order with your return and the value exceeds the returned item value, you will need to provide a payment method to cover the difference (original payment information is only accessed for refunds). We cannot accept physical forms of payment, such as checks, money orders or cash: do not include them with your return. Please note that shipping charges are only refunded if the return is due to our fault (defective, damaged, or our error). Exchanges for different sizes, designs, styles, or colors incur the regular shipping charge as selected for each U.S. delivery address.
Gift Returns: If you are returning an item you received as a gift, you may either exchange it (and include a payment method to cover shipping) or, receive a PatentWear e-credit (sent to an email address you provide) for the original order’s value of the item. You will need to create an account at www.PatentWear.com in order to apply the credit to an order. Refunds can only be issued to the original purchaser’s payment method. If a problem with your gifted item is our fault (defective, damaged, or incorrect item sent), please contact us directly via the form on our Contact Us page and let us know before returning any items: we may be able to expedite a replacement for you.
INTERNATIONAL ORDERS (Outside the USA)
All international sales are final. Sorry, but, we do not accept returns for exchange from international customers or addresses. If you need a different size, color, or design from what you have already ordered and received, you will need to place a new order.
However, if an item that was delivered to an international address (outside the USA) is defective or incorrect, please contact us within 30 days of the order’s original shipping date via the form on our Contact Us page for return authorization. International defective/incorrect returns without prior authorization from PatentWear will be disposed of without any further action. Please be sure to contact us before returning any defective or damaged items from locations outside of the USA!
INFO WE REQUIRE to PROCESS RETURNS
We have provided a Returns and Exchanges Form available to download for your convenience. You can type directly into this handy downloadable PDF version and then print it (requires the free download Adobe Reader software), or, print a blank copy and manually fill in the necessary information. Be sure to then enclose your completed form with your insured and/or trackable return. In lieu of a form, you may simply include the following information with your return:
- Original Order number and/or Date
- Original Order Purchaser (billing) and Ship To name (if different from billing)
- Item returned
- Reason for return
- Whether you would like a refund, PatentWear e-Credit, or exchange (and for which item)
- VISA or MasterCard credit card information (to cover shipping and any merchandise exchange value differences), including:
Card type, card number, expiration date, 3-digit security code (from back of card), signature
Please send returns to:
216 Mt. Hermon Road, Suite E-147
Scotts Valley, CA 95066